Shipping Policy

AUSTRALIA DELIVERIES: – Our Australian orders are shipped with Shippit and will need a signature upon delivery, although there may be times when other delivery companies will be used.

There could also be some delay from the delivery partner once in a while and we shall not be held responsible for this and therefore can not refund your delivery. – We do not take responsibility for any issues that may arise from Shippit.

All orders left outside an address or stolen from an address will trigger an investigation with Shippit. Regrettably, we do not exchange or offer any refund on any of these orders if a success investigation is not the case. – Yes we do try our best to deliver your parcel the next day, there could be some instances where it will take a little longer due to some circumstances like end of the year or the holidays for instance.

Any order returned to us due to a missed delivery will attract an extra delivery cost to resend the order to you. – PLEASE NOTE, DUE TO THE NATURE OF OUR PRODUCTS Shippit ARE UNABLE TO LEAVE YOUR ORDER IN A SAFE SPACE OR WITH A NEIGHBOUR.

It is important to note that Purple Chemist is not liable for any loss in income resulting from late or non-delivery.

Note that we DO NOT accept any liability for non-delivery of orders where the customs returned products to us. However, if this does happen then a refund will be made to you. In case of any special delivery instructions or concerns, kindly contact us through sales@purplechemist.com

Delivery Protection Guarantee :

We give you assurance for your consignments, For a minimal amount, we ensure your parcel receives our best protection when it is in transit from the time you order with our pharmacy to the time it is delivered to you.

The fee is set at $25 for every order.

How does it work?

If you use our new Delivery Protection guarantee and if your parcel is lost, damaged, or delayed (meaning the cold chain is broken), Purple Chemist will replace the parcel as soon as possible so that there will be no further delay that could affect your clinic.

What if I decided not to take out the cover?

If the client is unable or does not wish to take out Delivery Protection cover, the customer will need to raise an investigation through Shippit. This may take a few weeks, and even then, the customer is not assured a full refund as Shippit will only compensate for lost parcels up to $100.

Purple Chemist also suggests that customers order the additional cover to ensure that their parcels are protected every time you order from us.